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A Better Approach To Client Communications

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Today’s pet owners are savvier than ever. Providing great care isn’t enough to improve compliance and increase patient visits. Effectively marketing your veterinary hospital and establishing rapport with your clients is vital.

 

The Rapport suite of client communications tools can help you achieve your goals – increasing staff efficiency, effectively marketing and growing your practice, and bringing more pet owners through your door while developing lasting relationships with clients.

 

 

 

 

 


 

Rapport-CircleInfographicRapport is developed and supported by Henry Schein, the worlds largest supplier of dental, medical and veterinary software solutions. With two-way integration between Rapport and VisionVPM you can take advantage the fact that all of the tools you need are working together to provide your practice with the best results:

  • Online scheduling that syncs with the VisionVPM appointment book, allowing clients to book appointments anytime, from anywhere.
  • Professional, mobile-friendly websites with veterinary specific features such as client education tools, pet symptom checkers, social media integration, and SEO tools.
  • Automated text, email, postcards and marketing campaigns that boost compliance.
  • Reviews and surveys to manage your online reputation.
  • Mobile applications that allow you to manage your business anytime, anywhere.

 

Our clients say they are really enjoying our new Rapport website. What an upgrade!

Chris Callahan, Stonebrook Veterinary Clinic

When a brand-new client visits our website, it’s comforting to see a whole set of five-star reviews.

Mary Weeks, Creekside Pet Care Center

Our front desk staff used to make 80 confirmation calls a day. With Rapport’s two-way email and text reminders, that number has dropped by 70% to 80%.

Mary Weeks, Creekside Pet Care Center

Our clients really like online scheduling. It’s been a huge hit! And we spend less time on the phone.

Chris Callahan, Stonebrook Veterinary Clinic

Rapport’s ability to integrate with your software is huge. There are other systems out there that are similar to Rapport, but without that integration, it actually causes more work for my staff.

Craig Buffington, DVM, Stonebrook Veterinary Clinic

Online Scheduling

Online Scheduling

It is a timely task to schedule appointments, leave messages, schedule call backs and confirm appointments. More time spent on the phone means less time spent with clients who are already in the clinic. With Rapport’s online appointment scheduler, clients can book appointments without having to call the office, even after hours.

You control which appointments are available, and your clients select their preferred dates and times.  Rapport instantly records the new appointments in your appointment calendar and sends automated confirmations by text or email. This allows your staff to spend less time scheduling appointments and more time taking care of clients.

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Automated Text, Email and Postcards

Automated Text, Email and Postcards

Pet owners want convenience and speed to accommodate their busy schedules. Rapport allows you to set up automated reminders via email and text, depending on your clients’ preferences. Clients can respond to you in the way that is most convenient to them, and their responses automatically update your VisionVPM.

For even better results, combine our text and email with Rapport’s high-quality postcard reminders for an effective multi-media approach. Automated postcards are easy to send through Rapport, and when combined with automated text and email reminders, can double your compliance.

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Surveys and Reviews

Surveys and Reviews

While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half of them will also be looking at your clinic’s online reviews and ratings. Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.

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Professional, Mobile-Friendly Veterinary Websites

Professional, Mobile-Friendly Veterinary Websites

Nearly 90% of pet owners will research your clinic’s website before making their first appointment. Your online impression is crucial in today’s technology-centric society. Rapport websites give your clinic a great first impression and provide weekly newsletters, blog posts, and client education material to keep clients coming back.

Rapport’s website designs are modern, professional, customizable, and responsive, meaning they look great on any device, whether computer, laptop, tablet, or smartphone.

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Rapport Websites

Your practice website is your new front door.

 

 

Nearly 90% of pet owners will research your clinic’s website before making their first appointment.

Your online impression is crucial. Rapport websites give your clinic a great first impression and offer numerous tools to keep clients coming back.

Rapport’s website designs are modern, professional, customizable, and responsive, meaning they look great on any device, whether computer, laptop, tablet, or smartphone. They also boost compliance and loyalty with an online pet health library, client education articles and the built-in Pet Health Checker tool to help pet owners understand symptoms and seek veterinary care.


Integrated tools to build stronger client relationships.

Rapport websites also help you:

  • Book more appointments with online form submissions and the ability to combine with online scheduling. Pet owners can easily convert from website visitor to new client.
  • Drive social media engagement when your website is connected to social media for one-click access, making it easy for pet owners to follow and connect with you more frequently.
  • Offer self-serve convenience through Rapport’s Patient Portals, where clients can look up pet health information, refill prescriptions, print vaccination certificates, schedule appointments, manage their reminder preferences, upload photos of their pets, and much more.

Integrating these tools helps ensure that you’re providing owners with the information they need to care for their pet while establishing your practice as their go-to resource.

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Rapport Scheduling

SCHEDULE MORE APPOINTMENTS… WITHOUT ANSWERING THE PHONE.

 

Scheduling appointments takes about 3 to 5 minutes per appointment. Multiply that by the number of appointments you schedule each day, and this “quick task” grows into a time-consuming project for front office staff.

Now you have the ability to schedule more appointments, without answering the phone, even after hours. With Rapport’s online scheduling, you set up the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule.

Rapport records the appointments in your appointment calendar, notifies you of activity, and automatically sends text or email confirmations to your clients.


 

Schedule appointments anytime, from anywhere.

With your busy schedule, wouldn’t it be great to schedule appointments or send messages to clients anytime, from anywhere? Rapport’s mobile app brings the conveniences of Rapport right to your smartphone.

Your staff spends less time responding to phone calls, voicemails and e-mails from clients looking to book or change their appointments, and more time focusing on the clients in front of them.

View your appointment calendar, look up client information, schedule appointments, and even send messages to one or all of your clients. (This is particularly useful to cancel and reschedule a day’s worth of appointments all at once, due to emergency closings.)

 

 


REPUTATION MANAGEMENT

Online reviews are crucial for your reputation.

While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half of them will also be looking at your clinic’s online reviews and ratings. Rapport’s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website.

Let your positive reviews do the work for you.

  • Send automatic surveys to clients after each appointment. You determine the frequency and control the questions.
  • Invite your clients to share positive reviews on their social media sites, for increased exposure for your practice.
  • Post positive reviews on your practice website and social media channels, so new clients can see what great service and care you provide.

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Rapport Messaging

Makes client correspondence convenient and effective.

Appointment no-shows and cancellations can negatively impact your practice revenue and cause inefficiencies in office staffing and overall operational performance. Rapport allows you to set up automated reminders via email and text, depending on your preferences. Clients can respond to you in the way that is most convenient to them, and their responses automatically update VisionVPM.

Rapport’s automated messaging helps:

  • Free up staff time with automated appointment reminders tailored to your client’s preferred method of contact. When clients respond, your practice management software is automatically updated.
  • Reduce no shows by 50% by allowing pet owners to easily confirm their appointment time, automatically syncing the appointment into your appointment calendar.
  • Increase compliance and boost your client relationships with easy-to-use templates that are personalized for pet owners and their pets.

 


 

Connect with your clients in the method they prefer.

For even better results, combine our text, email, and voice messages with Rapport’s high-quality postcard reminders for an effective multi-media approach. Automated postcards are easy to send through Rapport, yet when combined with automated text and email reminders, can double compliance.

Reach your clients via the methods they prefer:

  • Easily send automated appointment reminders via email, text message, voicemail and direct mail.
  • Set up automated “Welcome” messages and “Thank You” messages with satisfaction surveys and social media shortcuts.
  • Send messages to individual clients, right from your software or the Rapport mobile application.
  • Take advantage of Rapport’s automated marketing campaigns.
  • Set up birthday messages, health care and medication reminders, and other seasonal or educational messages to keep clients informed.
  • Measure results with compliance reports and campaign analytics.

 

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Contact

Want to learn more? Talk to an expert.

Australia and New Zealand

AU: 1800 150 264 | NZ: 0800 847 876

sales@provetahps.com

www.provetahps.com

US and Canada

855-980-9099

Rapport@AVImark.net

Rapport@ImproMed.com

UK

0131 556 0555

www.vetsolutions.co.uk